Make a customer, not a sale.
PRODUCT SERVICES
Our Service Engineers proactively monitor equipment state and notify customers with recommendations for scheduled maintenance and upgrades.
Preventive Maintenance
We proactively monitor equipment state and notify customers with recommendations for scheduled maintenance and upgrades.
Installation support
Our team of highly trained engineers will be happy to install your new system and make sure it is working perfectly before starting the production process. Our technicians will train you on how to operate and maintain your new system by yourself.
Field Upgrades
We provide a complete line of field upgrades for all our products. Our highly trained field engineers can perform software and hardware upgrades to ensure the highest level of performance for your equipment.
Customized Support Agreements
We can provide customized support agreements with response times and availability specifications tailored to your needs. With our EFEM, Sorter or Handler as a part of your production system, we can work with you to tailor a support agreement that helps you maximize efficiency and meet your needs.
Onsite Support and Repairs
The Milara Support team provides Onsite Support and Repairs with an elite crew of technicians. We have been providing our clients with service for over a decade and have built a reputation for quickly resolving all types of issues. Our services are available for clients in every region around the world.
Remote Support
Milara provides Remote support and repairs for your EFEM, wafer handler or robot with minimum disruption to your production. We store a wide range of replacement components ready for you to collect at short notice, eliminating down-time and repair inefficiencies.
Service Management Tools
Improving collaboration between Service and Spares teams across the globe by utilizing cloud-based solutions
- Available on computers, tablets, mobile devices
- Warranty and service history information
- Support contract terms
- Immediate service status updates
- Readily available knowledge base
- Real time spares inventory
- Reports on demand
Spare Parts
Owing to our years of industry experience, we provide Spare Parts documentation and fast delivery across the globe.
- Spare parts lists provided as a deliverable of every project
- Recommendations for critical parts and consumables
- Spares stocked close to client locations
- Dedicated Spares Support Specialists monitoring and replenishing spares
- Experienced Logistics team assures fast delivery across the globe
- Online inventory management tools
SALES AND SERVICE FOOTPRINT
Plovdiv, Bulgaria
Milford, MA, USA
Shanghai, China
San Jose, CA, USA
Munich, Germany
Singapore
Taipei, Taiwan
Tokyo, Japan
Beijing, China
North America
Phone: +1-508-533-5322
Toll Free: +1-877-572-0006
Email: Support.Milara@milarasmt.com
Europe
Phone: +359-32-234-478
Email: Support.Milara@milarasmt.com
Asia
Phone: +86-135-2425-2022
Phone: +86-135-0138-3676
Email: Support.Milara@milarasmt.com