Sales sell the first machine. Service sells the rest.
Support
Our Service Engineers proactively monitor equipment state and notify customers with recommendations for scheduled maintenance and upgrades.
SERVICE LEVELS
PLATINUM
Rapid response for unscheduled support, spares stock on site, unlimited trainings and maintenance.-
Discounted rates
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Most comprehensive package for minimal downtime
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Guaranteed support at or near the factory
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Rapid response for unscheduled support
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Unlimited maintenance and trainings
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Spares and consumables on-site
GOLD
Proactive support including scheduled preventive maintenance, trainings and spares.-
Discounted rates
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Proactive support package
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Prepaid block of labor and travel hours
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Hours can be used for remote and on-site support
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Periodic scheduled preventive maintenance and trainings
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Guaranteed availability of critical spares and consumables
SILVER
Prepaid block of hours, fast support for minimal downtime.-
Covers remote (phone, e-mail) and on-site support
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Prepaid block of labor and travel hours
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Fast support when you need it
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Hours can be used for remote and on-site support
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Spare parts lead time based on availability
BRONZE
Upon request.-
Covers remote (phone, e-mail) and on-site support
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Labor hours, travel hours, travel expenses billed using Milara’s published support rates
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Service PO required before providing support
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Response time based on availability
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Spare parts lead time based on availability
SALES AND SERVICE FOOTPRINT
Plovdiv, Bulgaria
Milford, MA, USA
Shanghai, China
San Jose, CA, USA
Munich, Germany
Singapore
Taipei, Taiwan
Tokyo, Japan
Beijing, China
North America
Phone: +1-508-533-5322
Toll Free: +1-877-572-0006
Email: Support.Milara@milarasmt.com
Europe
Phone: +359-32-234-478
Email: Support.Milara@milarasmt.com
Asia
Phone: +86-135-2425-2022
Phone: +86-135-0138-3676
Email: Support.Milara@milarasmt.com
SPARE PARTS REQUEST
Use this form to request non-standard spare repair parts for your product, and check the availability of these parts. Please, expect 24-48 hours for a response to your inquiry.
Disclaimer: Due to various product complexities, not all parts that makeup a product are available for purchase. Milara Inc. reserves the right to determine what repair parts may be purchased on a case by case basis.